SanOsurf.com Privacy Policy

SanOsurf.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.

Information collection
SanOsurf.com is the sole owner of the information collected on SanOsurf.com. SanOsurf.com collects information from our users at several different points on our Web site.

Orders: We request information from the user on our order form. A user must provide SanOsurf.com with contact information (such as name, email, and shipping address) and our photo fulfillment and payment partners (Printroom.com and Paypal) collect financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user. Paypal's privacy policy is here. Printroom's privacy policy is here.

SanO Tribe: When users want to receive occasional information on SanO news products, services, special deals, they can sign up for the Sano Tribe with just an e-mail address.

Comments and e-mail: Users can also volunteer information when the enter comments in our News section or when they send e-mails to customer service.

Information use
SanOsurf does not use personally identify able information to profile our customers. We use aggregate information to know our audience better. (See Log Files, below) We use personal information provided by our customers (for instance, e-mail and shipping addresses, to fulfill orders to our store. This information is never shared except to fill orders — for instance, the shipping address is shared with our shipper. The personal information of our users is not used for any other purposes and is not shared with Third Parties except with prior consent of the user (see Surveys & Contests) below.

Cookies: A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.We use only session ID cookies — once users close the browser, the cookie simply terminates. The cookies allow our customers to browse between products and put items into a shopping cart which will last until the user quits his or her browser. Our photo fulfillment partner, Printroom.com, uses cookies to recall a user's email address and other information stored in his or her customer profile. Printroom uses cookies to remember the contents of your shopping cart as you make your selections for up to seven days, and to recall your billing address. Read more about Printroom.com's cookie policy here.

Log Files: Like most standard Web site servers collect data in our log files to help us administer the site, analyze trends and understand who our visitors are. The information collected includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp. IP addresses, etc. are not linked to personally identifiable information.

Clear Gifs: We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us keep statistics for our logs.¾ Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to count visits to the pages in our site. Clear gifs are not tied to users' personally identifiable information, but are strictly used to collect the information listed in the "Log Files" section above.

Communications with the SanO Tribe: When users want to receive occasional information on SanO news products, services, special deals, they can sign up for the SanO Tribe with just an e-mail address. We send these Tribe members a "welcome" e-mail and other occasional e-mails to send the user the requested information. We do not share our e-mail list. Users cancel their membership in the Tribe at any time by sending an e-mail to customerservice@sanosurf.com. The site has no other form of membership.

Customer Service:
We communicate with users by e-mail on a regular basis to provide requested services and in regards to issues relating to their account. So we can make it easy for customers to tell us how we're doing, we also send customers an e-mail with a "feedback" link after each purchase.

Security This Web site takes every precaution to protect our users' information. We do not collect sensitive information such as credit card numbers or social security numbers on our site. That information is collected by our fulfillment and payment partners, Paypal and Printroom.com. These partners were chosen specifically for their excellent security measures. Read more about Paypal's security here and Printroom.com's security here. While these partners provide us with the shipping and contact information entered by our customers, we are not provided with our customer's credit cards and have no way to access that information.

Sharing

Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Third Party Intermediaries: We may share information with our photo fulfillment and payment partners Paypal and Printroom.com in the course of resolving customer service issues. We do not share personally identifiable information with any other entities and Paypal and Printroom.com do not share sensitive information such as credit card numbers with us.

Links: This web site contains links to other sites. Please be aware that we at SanOsurf.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests: From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes.¾If the contest is sponsored by a Third Party the participants information will be shared with the contest/survey sponsors. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Users will always be notified when a Third Party is sponsoring a contest and will be told what information the sponsor is getting in a special announcement on this page, accessible by a link in the contest or survey form. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Posting a comment in our news section: Please keep in mind that whenever you voluntarily disclose personal information online - for example in a comment - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.

Tell-A-Friend: If a user elects to use our referral service for informing a friend about our site, we ask them for the friendês name and email address. SanOsurf.com will automatically send the friend a one-time email inviting them to visit the site. SanOsurf.com stores this information for the sole purpose of sending this one-time email. The friend may contact SanOSurf.com at customerservice@sanosurf.com to request the removal of this information from our database.

Correcting/Updating/Deleting/Deactivating Personal Information: If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by emailing our Customer Support at customerservice@sanosurf.com.

Notification of Changes: If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, or other places we deem appropriate so our users are always aware of what information we collect and how we use it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.

Contact Information: If users have any questions or suggestions regarding our privacy policy, please contact us at customerservice@sanosurf.com

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